Complaints Handling Procedure (CHP)

As a regulated RICS firm, we have in place a CHP, which meets the regulatory
requirements. Our CHP has two stages. Stage one of the CHP gives our firm the
opportunity to review and consider your complaint in full. Our firm will try to resolve
your complaint to your satisfaction. If you are not happy with our response, you will
have the opportunity to take your complaint to stage two. Stage two gives you the
client, the opportunity to have your complaint reviewed and considered by an
independent redress provider, approved by RICS.

Full details can be downloaded here: Complaints Handling